[Phil]

We are running a Photo kiosk with phoyokioskpro64 on Linux debian 11

Everything is setup correctly except that we can’t print under Phoyo
It says ; Printing error: Print job failed

Printing from any other application works fine.
Tested with two different printers configured with CUPS.

Here’s the log trace

31/03/22 09:47:24 INFO – [MiscUtils DefaultTimeOutMonitor(AWT-EventQueue-0) 0] Initializing printing
31/03/22 09:47:24 INFO – [MiscUtils DefaultTimeOutMonitor(AWT-EventQueue-0) 0] 2 printer service(s) found
31/03/22 09:47:24 INFO – [MiscUtils DefaultTimeOutMonitor(AWT-EventQueue-0) 0] Selected printer service: ‘Brother_DCP-L2520DW_series’
31/03/22 09:47:24 INFO – [MiscUtils DefaultTimeOutMonitor(AWT-EventQueue-0) 0] Printing…
31/03/22 09:47:24 ERROR – [AWT-EventQueue-0] Printing error: Print job failed
at xy.phoyo.error.ErrorManager.getToRethrow(ErrorManager.java:256)
at xy.phoyo.error.ErrorManager.getToRethrow(ErrorManager.java:229)
at xy.phoyo.error.ErrorManager.rethrow(ErrorManager.java:225)
at xy.phoyo.util.MiscUtils$16.handle(MiscUtils.java:831)
at xy.phoyo.util.MiscUtils$16.handle(MiscUtils.java:1)
at xy.phoyo.util.MiscUtils.runWithTimeout(MiscUtils.java:873)
at xy.phoyo.util.MiscUtils.runWithTimeout(MiscUtils.java:834)
at xy.phoyo.util.MiscUtils.runWithTimeout(MiscUtils.java:786)
at xy.phoyo.device.printer.PrintingManager.withoutFreezing(PrintingManager.java:289)
at xy.phoyo.device.printer.PrintingManager.print(PrintingManager.java:222)
at xy.phoyo.device.printer.FormattedPicturePrintingManager.print(FormattedPicturePrintingManager.java:51)
at xy.phoyo.device.printer.PrintingManager.print(PrintingManager.java:216)
at xy.phoyo.window.ConfigurationWindow$PrintingPage$1.actionPerformed(ConfigurationWindow.java:2190)
at javax.swing.AbstractButton.fireActionPerformed(AbstractButton.java:2022)
at javax.swing.AbstractButton$Handler.actionPerformed(AbstractButton.java:2348)
at javax.swing.DefaultButtonModel.fireActionPerformed(DefaultButtonModel.java:402)
at javax.swing.DefaultButtonModel.setPressed(DefaultButtonModel.java:259)
at javax.swing.plaf.basic.BasicButtonListener.mouseReleased(BasicButtonListener.java:252)
at java.awt.Component.processMouseEvent(Component.java:6539)
at javax.swing.JComponent.processMouseEvent(JComponent.java:3324)
at java.awt.Component.processEvent(Component.java:6304)
at java.awt.Container.processEvent(Container.java:2239)
at java.awt.Component.dispatchEventImpl(Component.java:4889)
at java.awt.Container.dispatchEventImpl(Container.java:2297)
at java.awt.Component.dispatchEvent(Component.java:4711)
at java.awt.LightweightDispatcher.retargetMouseEvent(Container.java:4904)
at java.awt.LightweightDispatcher.processMouseEvent(Container.java:4535)
at java.awt.LightweightDispatcher.dispatchEvent(Container.java:4476)
at java.awt.Container.dispatchEventImpl(Container.java:2283)
at java.awt.Window.dispatchEventImpl(Window.java:2746)
at java.awt.Component.dispatchEvent(Component.java:4711)
at java.awt.EventQueue.dispatchEventImpl(EventQueue.java:760)
at java.awt.EventQueue.access$500(EventQueue.java:97)
at java.awt.EventQueue$3.run(EventQueue.java:709)
at java.awt.EventQueue$3.run(EventQueue.java:703)
at java.security.AccessController.doPrivileged(Native Method)
at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(ProtectionDomain.java:74)
at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(ProtectionDomain.java:84)
at java.awt.EventQueue$4.run(EventQueue.java:733)
at java.awt.EventQueue$4.run(EventQueue.java:731)
at java.security.AccessController.doPrivileged(Native Method)
at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(ProtectionDomain.java:74)
at java.awt.EventQueue.dispatchEvent(EventQueue.java:730)
at java.awt.EventDispatchThread.pumpOneEventForFilters(EventDispatchThread.java:205)
at java.awt.EventDispatchThread.pumpEventsForFilter(EventDispatchThread.java:116)
at java.awt.EventDispatchThread.pumpEventsForFilter(EventDispatchThread.java:109)
at java.awt.WaitDispatchSupport$2.run(WaitDispatchSupport.java:190)
at java.awt.WaitDispatchSupport$4.run(WaitDispatchSupport.java:235)
at java.awt.WaitDispatchSupport$4.run(WaitDispatchSupport.java:233)
at java.security.AccessController.doPrivileged(Native Method)
at java.awt.WaitDispatchSupport.enter(WaitDispatchSupport.java:233)
at java.awt.Dialog.show(Dialog.java:1084)
at java.awt.Component.show(Component.java:1671)
at java.awt.Component.setVisible(Component.java:1623)
at java.awt.Window.setVisible(Window.java:1014)
at java.awt.Dialog.setVisible(Dialog.java:1005)
at xy.phoyo.window.ControlWindow$15.run(ControlWindow.java:370)
at java.awt.event.InvocationEvent.dispatch(InvocationEvent.java:311)
at java.awt.EventQueue.dispatchEventImpl(EventQueue.java:758)
at java.awt.EventQueue.access$500(EventQueue.java:97)
at java.awt.EventQueue$3.run(EventQueue.java:709)
at java.awt.EventQueue$3.run(EventQueue.java:703)
at java.security.AccessController.doPrivileged(Native Method)
at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(ProtectionDomain.java:74)
at java.awt.EventQueue.dispatchEvent(EventQueue.java:728)
at java.awt.EventDispatchThread.pumpOneEventForFilters(EventDispatchThread.java:205)
at java.awt.EventDispatchThread.pumpEventsForFilter(EventDispatchThread.java:116)
at java.awt.EventDispatchThread.pumpEventsForHierarchy(EventDispatchThread.java:105)
at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:101)
at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:93)
at java.awt.EventDispatchThread.run(EventDispatchThread.java:82)
Caused by: Printing error: Print job failed
at xy.phoyo.device.printer.DefaultPrintingStrategy.handlePrintJobErrorEvent(DefaultPrintingStrategy.java:31)
at xy.phoyo.device.printer.PrintingManager$2.run(PrintingManager.java:256)
at xy.phoyo.device.printer.PrintingManager$3.run(PrintingManager.java:292)
at xy.phoyo.util.MiscUtils$13.run(MiscUtils.java:800)
at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at java.lang.Thread.run(Thread.java:748)
Caused by: Print job failed
at xy.phoyo.device.printer.PrintingManager$ThePrintJobListener.throwError(PrintingManager.java:438)
at xy.phoyo.device.printer.PrintingManager$ThePrintJobListener.printJobFailed(PrintingManager.java:445)
at sun.print.UnixPrintJob.notifyEvent(UnixPrintJob.java:249)
at sun.print.UnixPrintJob.pageableJob(UnixPrintJob.java:677)
at sun.print.UnixPrintJob.print(UnixPrintJob.java:489)
at xy.phoyo.device.printer.PrintingManager$2.run(PrintingManager.java:246)
… 7 more

Help please

P.

[adminKeymaster]

Hello,

There is à solution here:
https://www.phoyosystem.com/topic/help-my-sisters-wedding-is-this-weekend-and-i-cannot-get-the-printer-working/

Regards

[Author]

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